Refund Policy

Last updated: 18 Nov 2025

Right of Withdrawal (14-Day Cooling-Off Period)

You have the right to withdraw from your purchase of a VitalLens API Plan (Subscription or Prepaid) within 14 days of the initial purchase date without giving any reason.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., an email sent to vitallens@rouast.com).

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (if applicable), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Upon the processing of your withdrawal, your subscription will be cancelled, and your access to the VitalLens API (including any active API keys) will be immediately terminated.

Service Usage During the Withdrawal Period

If you have requested to begin the performance of services (i.e., using API Frame Credits) during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

VitalLens iOS App

For purchases made through the Apple App Store, please refer to Apple's refund policies. We do not have the ability to process refunds for App Store purchases directly.